Zipwaltz support

Need a hand with your orbit, a game issue, or an optional purchase? We're here to help.

Contact support

Send us a message about Zipwaltz. You can also use this address for privacy questions or feature feedback.

slingshotplanet-support.tiling324@simplelogin.com

For a bug report, include your device model, operating system, app version, what you were doing and what happened. Screenshots are optional. Please don't email passwords, payment card details or verification codes.

Common questions

How do I play?

Tap Start, then time a tap to release your comet from orbit. Catch another planet's dashed ring, climb higher and stay ahead of the rising void. Retry instantly when a run ends.

Does the game require payment?

No. The complete game and all retries are free, with no ads. The iOS and Android apps offer optional one-time cosmetic Hangar packs (Pulsar Comets, Rival Ghost Styles, the Strings Instrument Pack and Finish Effects). On iOS only, a limited-time Founder's Bundle (the Supporter Pack, Pulsar Comets and Rival Ghost Styles) is also offered for 30 days starting November 20, 2026. Paying does not change gameplay, scoring or physics. On iOS, the original Supporter Pack may also be offered; existing owners keep it.

How do I restore a purchase?

Open the Hangar and choose Restore Purchases. Use the same Apple Account (iOS) or Google Play account (Android) that made the purchase. If restoration fails, contact us at the address above.

How do duels work?

A duel is a link that contains your run. Send it to a friend, who opens the link in a browser to play against your ghost. A reply link can also carry earlier players' runs and their preset names (up to six runs in a link, up to three race at once). Anyone with the link sees the preset duel names (not real names) and can replay the runs in it, so share it only with people you choose.

Can I play without an internet connection?

The core game works offline once installed on iOS and Android. Store purchases and restoring them need an internet connection, and so does opening a duel link in a browser.

Where is the privacy policy?

Read the Zipwaltz Privacy Policy for details on game data, purchases, duel links, support email and this website.